FREQUENTLY ASKED QUESTIONS
Q: What is MS?
A: Multiple sclerosis (or MS) is a chronic, often disabling disease that attacks the central nervous system, which is made up of the brain, spinal cord, and optic nerves. Symptoms may be mild, such as numbness in the limbs, or severe, such as paralysis or loss of vision. The progress, severity, and specific symptoms of MS are unpredictable and vary from one person to another. Today, new treatments and advances in research are giving new hope to people affected by the disease. For more information visit the National MS Society website.
Q: Who is the National MS Society?
A: The National MS Society is a collective of passionate individuals who want to do something about MS now—to move together toward a world free of multiple sclerosis. MS stops people from moving. We exist to make sure it doesn't. The Society helps people affected by MS by funding cutting-edge research, driving change through advocacy, facilitating professional education, and providing programs and services that help people with MS and their families move their lives forward. For more information about the National MS Society click here.
Q: What is the 501(c)3 number?
A: The National MS Society Tax Id # is 86-0180887. Official 501c3 letters and W9 forms are available by request at firstname.lastname@example.org or by calling 480.968.2488.
Q: How is the money I raised being spent?
A: Your efforts help support the many programs and services provided by the National MS Society, as well as fund important research into the cause, treatments and a cure for MS. Learn more here.
Q: How do I start my fundraising campaign?
A: Once you register, you can start fundraising right away by:
- Customizing your webpage using the Participant Center Guide to share your story of why you are participating.
- Importing Email Addresses and sending emails to friends, family and co-workers asking them to support you.
- Downloading your walker materials and forms from the Walk MS website.
Q: How do I get a Donation Collection Envelope?
A: You will receive a welcome letter and donation collection envelope in the mail once you have registered. Bring this with you to the walk.
Q: How do I turn in my donations?
A: You can download the deposit slips. Clearly indicate your name, address and phone number on the deposit slip. Write your name in the memo section of each check and choose one of the following methods to turn in your donations:
Mail or drop by the office:
National MS Society
5025 E. Washington St., Suite 102
Phoenix, AZ 85034
Hours of Operation- 9am-5pm
Bring it with you to Walk MS in your Donation Collection Envelope and hand it in at check-in.
Q: What is the pledge minimum?
A: Fundraising is encouraged for Walk MS. While there is no minimum to participate, the average participant raises $250. All donations are welcome so that we can continue to fund local programs and services to people with MS. To receive an official Walk MS event t-shirt, you must raise a minimum of $100.
Q: Will my donors receive a tax letter or receipt from the National MS Society?
A: You can download donation receipts (link to donation receipts) to give to your donors. Under IRS guidelines, the National MS Society is required to send a donation letter for tax purposes to any person giving a single gift totaling $250 or more.
Q: Why should I set a fundraising goal?
A: The most successful fundraisers are those who set goals as it shows your commitment to our mission.
Q: What is a Top Fundraiser?
A: Anyone can be a top fundraiser.
Q: What are matching gifts and how do I know if I am eligible to receive them?
A: Many employers have programs that contribute or "match" donations made to nonprofit organizations. The donor should check with his/her human resources (HR) department to confirm if a matching gift program is offered. Please note: for matching gifts to count towards your minimum pledge, matching gift forms must be received prior to the fundraising deadline. Please email us or contact us at 480.968.2488 for questions regarding matching gifts.
Q: My company does not have a matching gifts program. May I get credit for a matching gift from one of my donors if they have a matching gift program at their company?
A: Yes. Matching gifts are credited to you whether it comes from your company or one of your donor's. Please include the matching fit form with the donation, so that we can process the donation appropriately. For more information on matching gifts email us or contact us at 480.968.2488.
Q: Who or what is Blackbaud (formerly Convio)?
A: Blackbaud (formerly Convio) is a marketing infrastructure service provider offering advanced internet fundraising solutions to charitable, educational, and political organizations. Through the website you can register for the event, create your own personal fundraising webpage and collect donations from family and friends. Please email us or contact us at 480.968.2488 if you have any technical questions.
Q: How do I change or delete my donors' information on the "Honor Roll"?
A: Please email us or contact us at 480.968.2488 to have the information changed or removed.
Q: I am having trouble with my Online Account. Who should I call?
A: Please email us or contact us at 480.968.2488.
Q: Is my information secure?
A: Yes. Blackbaud has made every effort to protect your information. Industry-standard SSL encryption techniques are used to make sure that your credit card information, passwords and personal information travel securely over the internet.
Q: I forgot my Username and Password.
A: Remember that your username and password are case sensitive. Click here to reset your password. You will receive an e-mail with your username and password . If you still have problems, please email us or contact us at 480.968.2488.
Q: How do I change my Username and/or Password?
A: First, login to the site using your username and password. Once logged in you will see a link at the top of the page called "Profile." Once in your profile, you will be able to change your contact information, e-mail address, username and password. All changes will be made to your account immediately.
Q: What is a Personal Page?
A: A personal page is an online promotional tool for your use when asking your friends and family to join your team or sponsor you by making a donation. Once you sign up for an event online, by default, you will have a personal page created for you. You have the option of personalizing this page by going to your Participant Center. You will be able to customize images, text and the style/color layout of the page.
Q: By default I have a personal page, do I have to change it?
A: Once you sign up for an event online, by default, you will have a personal page created for you. A compelling personal page attracts and engages supporters. While you can spread the word using customized e-mail solicitations, your personal campaign page can be your own creative expression of your commitment to the cause. Customize your page by selecting the layout and style that work best for you. Utilize the elements of text, photo and status indicators to their fullest advantage.
Q: How do I change my personal fundraising goal?
A: First, you will need to login to your Participant Center. On the bottom right side of the Walk Center home page is the location to modify your personal fundraising goal. Enter your new goal and submit the changes.
Q: How do I change my team name, team division or team goal?
A: Only the team captain has the ability to change the team name or team division. The team captain will need to login to his/her participant center and click the "My Team Progress" button on the top right. On the Team Progress page, team captains will have the ability to update the team name, division and goal.
Q: How can I see who has donated to me?
A: Login to your Participant Center using your Username and Password. Go to your Walk Center and click the "My Progress" tab; this will allow you to view your donor list and any amounts having been donated.
Q: How can I see who is on my team?
A: Login to the site using your username and password. Go to your Participant Center and click the "Team Progress" tab; this will allow you to view your team roster and the amounts raised by each team member.
Q: What is a team message?
A: Simply go to your Participant Center and click the "Update Message to Team" button. This will allow you to make all necessary changes to your message that will be sent to team members only.
Q: What is the difference between making my personal page private or public?
A: By default, a personal page is Public, meaning your name will appear in the participant search list, and anyone accessing the site will be able to support you. Setting your personal page to Private means your name will not appear in the participant search list, and only people you personally invite will be able to support you.
Q: Why has my donation not posted to my account?
A: Donations that have been mailed to the Chapter can take up to two weeks to post.
Q: I have been an individual walker in the past but would like to get others involved. How do I form a team?
A: If you have not yet registered, you can start a team by visiting www.walkMSarizona.org, clicking on "Register Here" and then selecting the option to "Start A Team." If you have already registered as an individual, contact a Team Coach at 800.344.4867, press 2 and they will help you start your team.
Q: What are some ways top management at my office can help my team?
A: Top managers can help by joining your team, sponsoring walkers, getting sponsors themselves (suppliers, vendors and business associates) and by endorsing participation.